Our client is a leading insurance group in Hong Kong, looking for a Business Process Optimization Manager to enhance operational efficiency across the firm. Perm Position.
The Six Sigma Business Process Optimization Manager will play a crucial role in identifying, analyzing, and optimizing the business processes to achieve operational excellence. As a part of the business transformation team, you will collaborate with various stakeholders to streamline workflows, reduce costs, and enhance overall efficiency. By applying the Six Sigma methodology, you will critically evaluate existing processes, identify improvement opportunities, and implement effective solutions. This role requires a strong analytical mindset, exceptional project management skills, and the ability to drive change within a dynamic insurance environment.
Responsibilities:
Conduct thorough analyses of existing business processes across different departments using Six Sigma methodology.
Identify areas of improvement, inefficiencies, and bottlenecks within the processes and propose innovative solutions.
Collaborate with key stakeholders to understand business requirements and develop process optimization strategies aligned with organizational goals.
Lead cross-functional teams in implementing process enhancements, ensuring timely delivery and adherence to quality standards.
Develop process improvement plans, including detailed project scopes, milestones, and resource allocation.
Monitor the progress of process optimization initiatives and provide regular updates to senior management.
Establish key performance indicators (KPIs) to measure the effectiveness of process optimization efforts.
Conduct training sessions and workshops to increase employee awareness and engagement in process improvement initiatives.
Identify opportunities to leverage technology and automation tools to further enhance process efficiency.
Stay up-to-date with industry trends, best practices, and emerging technologies related to business process optimization.
Collaborate with internal audit teams to ensure compliance with regulatory requirements and internal controls.
Monitor the impact of process optimization initiatives on overall business performance and make necessary adjustments as required.
Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum of 8 years of experience in business process optimization, preferably within the insurance, banking, or financial services industry.
Strong knowledge and practical experience of Six Sigma methodology, Six Sigma Black or Green Belts certification preferred.
Proven track record of successfully leading and implementing process improvement initiatives, achieving measurable results.
Excellent analytical and problem-solving skills with keen attention to detail.
Proficient in project management methodologies, with the ability to manage multiple projects simultaneously.
Strong written and oral communication skills in English and Chinese, and interpersonal skills to effectively collaborate with stakeholders at all levels.
Ability to influence and drive change within a complex organizational structure.
Proficiency in using data analysis tools (e.g., Excel, Visio, process mapping software).
Knowledge of insurance operations and regulatory requirements in Hong Kong is highly desirable.