Senior IT Support Specialist - Globalized Insurance Firm

Founded with a vision to transform the insurance landscape, this innovative company operates across Asia, offering a diverse range of life insurance, health insurance, and investment solutions. They are known for their customer-centric approach, leveraging technology to deliver seamless and personalized experiences for their clients. The organization is committed to fostering a dynamic work environment that encourages creativity and growth.

Responsibilities:

• Oversee daily IT Service Desk activities to ensure the timely resolution of incidents and requests.

• Participate in and support projects with workplace technology enhancements, upgrades, and migrations

• Coordinate user testing, deployment scheduling, and issue resolution, acting as a local or regional point of contact for user-side readiness and validation.

• Manage full device lifecycle, including procurement, configuration, deployment, and retirement of end-user technologies.

• Support MacBook and mobile device environments.

Requirements:

• Bachelor’s degree in information technology or a related discipline.

• More than 5 years’ experience in IT support

• Hands-on knowledge of Microsoft 365, Intune, Azure AD, Autopilot, PowerShell, Windows Virtual Desktop, Service Now, and ITIL-based workflows, Video conferencing tools.

• Strong knowledge of IT governance frameworks, such as ITIL.

• Fluent in Cantonese, English, and Mandarin communication

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Senior IT Support Specialist - Globalized Insurance Firm in the subject header.

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