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Senior IT Support Analyst - Renowned Investment Bank

Support/DevOps/SRE

9 July 2024

Hong Kong

Our client, a renowned investment bank, is seeking a Senior IT Support Analyst. You will be responsible for providing top-notch technical support services to users based in Hong Kong, Singapore, and other major locations in APAC.

 

Responsibilities:

  • Provide front-line support for all workplace technologies and related requests

  • Offer a customer-focused service in a timely and professional manner

  • Collaborate with infrastructure and application teams to solve issues reported by users

  • Actively follow up on the escalated tickets to make sure issues are being resolved within the SLA standards

 

Requirements:

  • At least 2 years experience in a technology or customer-facing role

  • Bachelor's degree or equivalent in Computer Science, Information Technology, or relevant disciplines

  • Previous experience working for a sizeable banking corporation would be an advantage

  • Prior experience in using or supporting MS Windows, M365, and Apple mobile devices

  • Ability to thrive in a fast-paced, challenging environment with proven follow-through and issue ownership

  • Proficient in Cantonese and English verbal Communication

 

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Senior IT Support Analyst - Renowned Investment Bank in the subject header.

 

Data provided is for recruitment purposes only.

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