About the Company:
Our client, a leading Fintech company, is seeking a highly skilled professional to join the virtual banking IT Operations and Infrastructure Management team.
Execute day-to-day processes and activities of IT Operations and infrastructure to ensure the reliability, availability, and security of systems, services, and infrastructure based on established policies, procedures, and processes.
Manage the organization's applications and infrastructure projects, including cloud infrastructure, core banking applications, end-user IT assets, data backup and storage operations, payment systems, and third-party applications.
Collaborate with cross-functional teams to resolve complex incidents and problems and implement application operations such as upgrades, migrations, and patches.
Oversee production incidents and establish controls within the overall ITSM framework.
Work with relevant departments to develop and execute disaster recovery strategies and plans.
Manage IT audits and assessments as required.
At least 7 years of working experience in the banking and finance industry.
Cloud infrastructure project management, end-user, and IT operational support experience is necessary
Strong knowledge of third-party payment or core banking applications such as SWIFT/ MEPS+/ Paynow/ FAST/ T24/ Thought Machine
Solid understanding and practice of IT service management, with knowledge of ITIL being advantageous.
Excellent communication skills and ability to collaborate effectively with various teams to ensure project delivery.
Experience in incident and problem management, including third-party services and data center solutions.
Bachelor's Degree or higher in Computer Science, Information Technology, or a related field.
Strong communication skills in English and Mandarin to interact with stakeholders both locally and internationally.