top of page

Production Support Lead (EQD & FICC) - Investment Bank


14 March 2023

Hong Kong

Our client, a leading investment bank is looking for a VP / Director level of Production Support Lead to provide L1 & L2 support on their Front of Bank office systems across FICC and EQD business. This role will also lead a team of support analysts to provide support across critical systems across both in-house and vendor systems.


  • Provide functional and technical support for pre-trade and post-trade front office trading systems covering FICC and Equity Derivatives Trading.

  • Work directly with Traders and Sales to build trusted relationships and provide timely technical/functional support.

  • Work with technology teams regarding long-term support issues and improvements; Proactively find ways to improve the long-term stability of the trading platform.

  • Provide expert technical knowledge of application management in relation to system components, functionality, interfaces, data flows, and business rules.

  • Configure the system monitoring rules and respond to monitoring alerts.

  • Take ownership of production issues and provide incident management

  • Provide project management as necessary (capacity, performance, upgrades, reporting, documentation).

  • Mentor junior team members and provide technical training to new joiners of the team.


  • At least 8 years of system and production support in Capital Markets, FICC, or Equity Derivatives products at a reputable financial firm or bank in a Front Office or Middle Office environment.

  • Proficient in the following technical skills: Unix/Linux, SQL, Shell, FIX, Python, Perl, etc

  • Experience with TBricks, TOMS, Calypso, Broadridge, or similar products.

  • Possess energy and enthusiasm to thrive in a time-sensitive environment.

  • Independent and mature; Strong problem-solving skills. Recent Team Leadership experience is preferred.

  • Excellent communication in English and interpersonal skills

bottom of page