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Network & Helpdesk Support Engineer - Leading Financial Group


20 April 2023

Hong Kong

Our client, a leading financial, is looking for a Network and Helpdesk Support Engineer to join their technical services team. This role will be supporting a board infrastructure across the firm. Perm Position.


  • Provide support to LAN/WAN networks, servers, firewalls, and network equipment.

  • Provide helpdesk technical support including desktop computers, software, mobile devices, etc.

  • Assist with Cyber security project implementations to enhance the internal security infrastructure environment.

  • Work with other technology teams for new technology solution setup and deployment.

  • Constantly evaluate the desktop service support model and enhance the service level with suggestions and changes.


  • Experience in providing helpdesk, network, or server technical support in a professional service field.

  • Knowledge in managing the internet, firewalls, switches, security tools, VPN and data backup technology, etc.

  • Experience in supporting Windows OS & TCPIP/IP, Active Directory, DHCP, DNS configuration, and Office365 features.

  • Experience with end-user desktop technology project management including upgrades, implementation, and change.

  • Excellent personality in working with various stakeholders.

  • Excellent communications skill in English, Mandarin, and Cantonese.

  • Higher Diploma or Degree in Computer Science or IT-related Discipline is highly preferred.

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