Lead Architect, IT Operations & Service Intelligence

Our client is a well-respected, market-leading Hong Kong institution with a reputation for excellence and operational stability. They are investing heavily in technology and are now seeking a high-calibre Architect to spearhead the strategic transformation of their entire IT operations ecosystem. This is a critical role to future-proof their technology services.

The Role & Responsibilities

You will be the central authority responsible for designing the future of IT operations. This is a hands-on strategy role requiring deep technical knowledge.

• Architectural Governance: Define and govern the end-to-end architecture for ITSM, Observability, and AIOps platforms. You will own the technical roadmap for the next 3-5 years.

• Technical Leadership: Act as the ultimate subject matter expert, leading the integration of modern tools (e.g., ServiceNow, Prometheus, Grafana, ELK) and driving intelligent automation across all operational workflows.

• Process Re-engineering: Champion and implement modern SRE principles to fundamentally re-engineer core processes like incident and problem management, with a clear focus on reducing detection and resolution times (MTTD/MTTR).

• Stakeholder Management: Collaborate with and influence department heads across Technology (Infrastructure, DevOps, Security) to ensure alignment and successful adoption of the new operating model.

The Ideal Candidate

We are looking for a seasoned and pragmatic leader, not just a theorist.

Requirements:

• Experience: 15+ years in IT, with a minimum of 7 years in a senior architect role focused on IT operations in a large-scale enterprise environment.

• Hybrid Expertise: Deep, hands-on expertise in BOTH traditional ITSM platforms (ServiceNow, BMC) AND modern observability stacks (Prometheus, Grafana, ELK). This is essential.

• Communication: Excellent command of written and spoken English.

• Proven Track Record: Demonstrable experience designing and delivering complex, cross-functional technology transformation projects.

Preferred:

• Modern Infrastructure: Strong knowledge of public cloud (AWS/Azure) and Kubernetes (CKA certification is a significant plus).

• Methodologies: Practical experience with SRE, AIOps, and DevOps CI/CD pipelines.

• Certifications: Professional certifications such as TOGAF or ITIL v4.

What We Offer:

• Stability & Prestige: A highly stable and reputable working environment within one of Hong Kong's most respected organizations.

• Autonomy & Impact: The authority and resources to design a critical new capability from the ground up, with high visibility to C-level management.

• Competitive Remuneration: An attractive and comprehensive package (including bonus, medical, and other benefits) designed to attract a top-tier candidate.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put Lead Architect, IT Operations & Service Intelligence in the subject header.

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