ITSM & CMDB Specialist (ServiceNow) - J12792

About the Client:

Our client is a highly structured enterprise organization currently undertaking a sophisticated modernization of their internal IT services. They are investing in top-tier Service Management workflows and discovery tools to optimize their technology infrastructure. This is an opportunity to join a high-visibility initiative, collaborating alongside elite vendors and internal experts to build a next-generation IT operational foundation.

The Role & Landscape:

• You will support the Configuration Management Database (CMDB) and assign project implementations in both proof of concept (POC) and production deployment phases.

• You will coordinate with infrastructure teams to set up testing and production environments that interface with ManageEngine, DynaTrace, and ServiceNow ITSM modules.

• You will actively participate in SIT and UAT testing, ensuring comprehensive issue log tracking for configuration corrections.

• You will manage daily support requests for Corporate Service IT Systems during the CMDB implementation process.

• You will perform project logistics, including meeting facilitation, vendor coordination, and testing environment preparation.

What We Are Looking For:

• Education: A Degree holder or equivalent in Information Technology, Computer Science, or a related discipline is preferred.

• Experience: A minimum of 2 to 3 years of IT working experience in system implementation, ITSM, or application development/support.

• Core Knowledge: A basic understanding of ITSM and CMDB concepts, alongside familiarity with enterprise IT systems.

• Preferred Certifications: Holders of the ServiceNow Certified System Administrator (CSA) or ITIL Foundation certifications are highly preferred. Additional CMDB or IT Asset Management certifications are advantageous.

• Technical Advantage: Hands-on experience with ServiceNow App Engine, form design, JavaScript, Glide API, ACL, and Flow Designer is highly preferred. Exposure to the BMC Helix platform is also a plus.

• Soft Skills: You must be self-motivated, able to work independently under pressure, and possess good communication skills for vendor liaison and documentation preparation.

Why Apply To This Role:

This is an exceptional chance to step into a structured project environment and gain hands-on exposure to industry-leading platforms like ServiceNow and DynaTrace. Offering a highly competitive remuneration package, this role provides the perfect balance of technical configuration, vendor management, and enterprise-scale project delivery to rapidly accelerate your ITSM career.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put ITSM & CMDB Specialist (ServiceNow) - J12792 in the subject header.

Data provided is for recruitment purposes only.