IT Support Specialist - Innovation Lab - J12848

About the Client:

Our client is a premier, highly stable enterprise organization in Hong Kong known for its massive infrastructure operations. They are heavily investing in the future of technology and operate a state-of-the-art Innovation Lab dedicated to exploring Artificial Intelligence, robotics, and emerging digital solutions. This is an incredible opportunity to step into a high-visibility innovation center, acting as the technical backbone for demonstrations that shape the future of the enterprise.

The Role & Landscape: Reporting directly to the AI & Innovation Project Manager, you will be the custodian of the Innovation Lab's technical environment on a 1-year renewable contract basis. Your day-to-day will involve:

• Technical Facilitation: Preparing, setting up, and strictly checking advanced lab equipment and hardware devices for high-profile demonstrations, executive meetings, and tech trials.

• Lab Operations: Coordinating facility usage across multiple internal and external project teams, providing scheduling and vital on-site technical support.

• Hardware Health: Conducting regular health checks, performance monitoring, and rapid troubleshooting of all lab assets.

• Vendor Management: Liaising directly with external service providers and maintenance contractors to schedule proactive and reactive repairs.

• Market Intelligence: Actively researching emerging tech trends and sharing valuable market updates with the core AI team.

What We Are Looking For:

• Academic Background: Higher Diploma, Associate Degree, or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

• Experience: 0 to 2 years of experience in technical support, equipment operation, or project coordination. Fresh graduates with a demonstrable passion for new technologies will be strongly considered.

• Technical Aptitude: Comfort level dealing with physical hardware, basic networking, and rapid troubleshooting under pressure.

• Soft Skills: Highly proactive, capable of working independently with minimal supervision, and possessing excellent interpersonal skills to deal with various business stakeholders.

• Languages: Strong command of spoken and written English and Cantonese; Mandarin is highly advantageous.

Why Apply To This Role:

If you love tinkering with new hardware and want a front-row seat to how a massive enterprise implements AI and emerging technologies, this is your launchpad. You will gain unparalleled exposure to cutting-edge PoCs, build relationships with top-tier tech vendors, and work in a highly supportive, future-focused environment.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Cherise Wong at resume@pinpointasia.com and put IT Support Specialist - Innovation Lab - J12848 in the subject header.

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