IT Support Officer - Leading Financial Company - J12799

Our client, a leading financial institution, is looking for an IT support officer to join the team.

Responsibilities

• Tech Support: Provide daily technical help for laptops, virtual machines (Microsoft AVD / AWS WorkSpaces), mobile devices (iOS/Android), and office networks.

• Service Desk Support: Handle incoming technical requests using ServiceNow, troubleshoot issues, and keep system documentation up to date.

• System Administration: Manage user accounts in Active Directory, administer O365, and push out device updates using Microsoft Intune.

• Admin & Purchasing: Handle IT procurement tasks, coordinate with vendors, and manage the lifecycle of IT hardware and software in our asset database.

• Automation & Innovation: Use basic PowerShell scripting to automate repetitive tasks and find ways to use GenAI tools to improve support speed.

Requirements

• Education: Degree, Diploma, or Certificate in Information Technology or a related field.

• Experience: 2+ years of experience in IT support or technical admin roles, ideally within insurance or financial services.

• Technical Skills: * Hands-on experience with Active Directory, ServiceNow, O365, and MS Intune.

  • Experience with virtual desktops (AVD / AWS Workspace) and multi-OS environments (Windows, Mac, iOS, Android).

  • Familiarity with basic PowerShell scripting.

• Admin Skills: Good understanding of IT purchasing procedures and asset management.

• Detail-minded, self-motivated, and strong at troubleshooting. Excellent written documentation and reporting skills.

• Fluent English and Chinese.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Harry Tsang at resume@pinpointasia.com and put IT Support Officer - Leading Financial Company - J12799 in the subject header.

Data provided is for recruitment purposes only.