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IT Support Engineer - Top Investment Bank


29 November 2023

Hong Kong

Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.



  • Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.

  • Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.

  • Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.

  • Escalate unresolved/complex issues as appropriate.

  • Routine hardware and software maintenance for the end-user space.

  • Support desktop and infrastructure-related projects.



  • 2+ years experience in a Technical Support role, preferably in the banking industry

  • Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).

  • Some experience in Active Directory / Windows server / Citrix administration and support

  • Basic network troubleshooting knowledge

  • Excellent verbal and written communication skills in English

  • Diploma or above in IT-related discipline

  • Proactive, energetic, and positive attitude

  • Good problem-solving and analytical skills

  • Excellent customer service-oriented mindset

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