Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.
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Responsibilities:
Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.
Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.
Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.
Escalate unresolved/complex issues as appropriate.
Routine hardware and software maintenance for the end-user space.
Support desktop and infrastructure-related projects.
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Requirements:
2+ years experience in a Technical Support role, preferably in the banking industry
Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).
Some experience in Active Directory / Windows server / Citrix administration and support
Basic network troubleshooting knowledge
Excellent verbal and written communication skills in English
Diploma or above in IT-related discipline
Proactive, energetic, and positive attitude
Good problem-solving and analytical skills
Excellent customer service-oriented mindset