IT Support Engineer - Top Investment Bank

Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.

Responsibilities:

• Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.

• Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.

• Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.

• Escalate unresolved/complex issues as appropriate.

• Routine hardware and software maintenance for the end-user space.

• Support desktop and infrastructure-related projects.

Requirements:

• 2+ years of experience in a Technical Support role, preferably in the banking industry

• Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).

• Some experience in Active Directory / Windows server / Citrix administration and support

• Basic network troubleshooting knowledge

• Excellent verbal and written communication skills in English

• Diploma or above in an IT-related discipline

• Proactive, energetic, and positive attitude

• Good problem-solving and analytical skills

• Excellent customer service-oriented mindset

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Lu Zhang at resume@pinpointasia.com and put IT Support Engineer - Top Investment Bank in the subject header.

Data provided is for recruitment purposes only.