IT Support Engineer (Desktop & Infra) - Global Hedge Fund

Our client, a growing Hedge Fund in Asia Pacific, is looking for an IT Support Engineer to join their APAC Technical Support Team.

Responsibilities:

• Provide end-user technical support across front and back office functions in HK and APAC.  Conduct troubleshooting on hardware and software.

• Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.

• Hands-on all-rounded support role across Desktop and infrastructure, covering PC/Laptop/Phone/Printer hardware, Desktop and Business Applications, VC & and multimedia equipment, as well as, basic Server, Network, and Azure Cloud support and administration, etc.

• Escalate unresolved/complex issues as appropriate.

• Routine hardware and software maintenance for the end-user space.

• Support infrastructure-related projects.

Requirements:

• 3+ years experience in a Technical Support role

• Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).

• Some experience in Active Directory / Windows server / VMWare administration and support

• Basic network troubleshooting knowledge

• Good verbal and written communication skills in English and Chinese (Cantonese & and Mandarin)

• Diploma or above in IT-related discipline

• Proactive, energetic, and positive attitude 

• Good problem-solving and analytical skills

• Excellent customer service-oriented mindset

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Hanson Tsien at resume@pinpointasia.com and put IT Support Engineer (Desktop & Infra) - Global Hedge Fund in the subject header.

Data provided is for recruitment purposes only.