IT Service Desk Technician, Leading Financial Group

Our client, a leading financial group, is looking for an IT Service Desk Technician to support the regional office. 

Responsibilities

• Provide first- and second-line support for hardware, software, and network issues, resolving service desk tickets efficiently.

• Administer Microsoft Intune and Azure Active Directory for device management, security policies, and user access control.

• Manage and troubleshoot Azure Virtual Desktop (AVD) and AWS Workspaces, ensuring optimal performance of cloud-based virtual desktop environments.

• Oversee installation, configuration, and maintenance of hardware (laptops, desktops, peripherals) and software applications, ensuring compliance with company standards.

• Deliver clear, concise end-user support and training in English, addressing IT queries and enhancing user proficiency.

• Diagnose and resolve technical issues promptly, escalating complex cases as needed, and maintain detailed documentation.

• Collaborate with regional IT teams to implement updates, patches, and improvements, ensuring minimal disruption.

• Support cross-border initiatives, aligning with best practices for consistent service delivery.

Requirements

• 2+ years in IT support, service desk, or workplace engineering roles.

• Proven experience with Microsoft Intune, Azure AD, or similar endpoint management platforms.

• Hands-on expertise in Azure Virtual Desktop (AVD), AWS Workspaces, or cloud-based virtual desktop environments.

• Strong skills in hardware and software management, including troubleshooting and deployment.

• Excellent English communication skills (written and verbal) for regional team and end-user interactions.

• Proficiency in IT service management tools (e.g., ServiceNow, Jira Service Desk).

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Preferred certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate or AWS Certified Cloud Practitioner.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Harry Tsang at resume@pinpointasia.com and put IT Service Desk Technician, Leading Financial Group in the subject header.

Data provided is for recruitment purposes only.