IT Endpoint Support Specialist - Top Financial Institution - J13200

About the Role

Our client is a leading financial institution seeking an experienced IT Endpoint Support Specialist. This role is critical in supporting the company's digital workplace and end-user computing operations, with a strong focus on endpoint management and Microsoft 365. You will act as the backbone of local IT operations, ensuring secure, compliant, and uninterrupted productivity for all staff.

Responsibilities:

• Serve as the final escalation point for complex hardware, software, and connectivity issues within the local office, providing premium, white-glove service to end-users and VIPs.

• Take comprehensive ownership of the local endpoint environment, configuring and troubleshooting physical devices as well as virtualized desktops (Citrix and Nutanix).

• Administer the M365 ecosystem (Exchange Online, SharePoint, Teams, Intune) from a client perspective, managing mobile device policies and cloud application access.

• Enforce endpoint security measures, managing local identity lifecycles (Active Directory), performing phishing triage, and maintaining least-privilege access protocols.

• Autonomously manage local IT asset lifecycles, hardware upgrades, vendor relations, and business continuity implementations in alignment with global head office directives.

Requirements:

• 5+ years of hands-on experience in IT endpoint support, desktop engineering, or systems administration within a corporate, high-availability environment.

• Absolute proficiency in Microsoft 365 administration, Windows 10/11 enterprise environments, Active Directory, Intune (MDM/MAM), and Group Policy.

• Proven track record of supporting and troubleshooting Citrix Virtual Apps/Desktops and Nutanix VDI environments from the user endpoint side.

• Exceptional stakeholder management skills with the maturity to operate independently and communicate technical concepts clearly to a diverse local user base.

• Fluency in Cantonese and English is mandatory; Mandarin is highly advantageous for collaboration across local teams.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Emmy Yiu at resume@pinpointasia.com and put IT Endpoint Support Specialist - Top Financial Institution - J13200 in the subject header.

Data provided is for recruitment purposes only.