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Infrastructure Operations Head - Leading Financial Institution

Infrastructure & Cloud

9 April 2024

Hong Kong

Our client is a leading financial institution, the Infrastructure Operations Head will play a critical role in overseeing and managing all aspects of the infrastructure operations. This role requires a strategic technical leader with a comprehensive understanding of infrastructure operations, along with a dedication to delivering critical service and support.


Key Responsibilities:

  • Lead and oversee a team responsible for the day-to-day operation and management of the firm's infrastructure, including but not limited to networks, servers, storage, data centers, and cloud platforms.

  • Develop and implement strategies to optimize infrastructure performance, reliability, and scalability to support the organization's business goals.

  • Collaborate with other IT leaders to ensure alignment between infrastructure operations and broader technology initiatives.

  • Drive continuous improvement initiatives to enhance operational efficiency, reduce downtime, and improve overall service levels.

  • Establish and maintain operational policies, procedures, and standards to ensure adherence to industry best practices and regulatory requirements.

  • Monitor infrastructure performance metrics and proactively identify areas for improvement or risk mitigation.

  • Provide leadership and guidance to the infrastructure operations team, fostering a culture of collaboration, accountability, and excellence.

  • Oversee vendor management activities, ensuring that external service providers meet service level agreements and deliver value to the organization.

  • Act as a primary point of contact for infrastructure-related incidents, escalations, and outages, driving timely resolution and communicating effectively with stakeholders.

  • Stay current on emerging technologies and trends in infrastructure operations, identifying opportunities for innovation and improvement.



  • Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.

  • Minimum of 10 years of experience in infrastructure operations, with at least 5 years in a leadership role within a large financial institution, banking or a similarly complex organization.

  • Strong technical expertise in areas such as network infrastructure, cloud technologies, cybersecurity, and data center operations.

  • Proven track record of successfully leading teams and delivering high-quality infrastructure services within a global, multi-site environment.

  • Excellent communication, interpersonal, and stakeholder management skills.

  • Relevant certifications (e.g., ITIL, CISSP, CCNA) are advantageous.


If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Danny Kwan at and put Infrastructure Operations Head - Leading Financial Institution in the subject header.

Data provided is for recruitment purposes only.

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