Assistant Manager, Incident Management - Leading Insurance Company

Our client, a leading insurer, is looking for an incident management expert to join the team.

Responsibilities

• Lead the resolution of major IT incidents across business units, minimizing downtime and user impact.

• Act as the 24/7 point of contact for critical incidents.

• Coordinate with technical teams to identify and resolve incident causes swiftly.

• Prioritize incidents based on business urgency and impact.

• Document incident protocols and resolutions for transparency and future reference.

• Provide regular updates to management and business unit stakeholders during incidents.

• Review and enhance incident management processes for efficiency.

• Ensure adherence to IT service management and security policies.

• Manage workplace IT projects, ensuring timely completion within scope and budget.

Requirements

• Bachelor’s degree in Information Technology or a related field.

• 4+ years of IT experience, focusing on infrastructure or service management.

• ITIL v3 Foundation certification required.

• Strong skills in technical writing and presentations.

• Excellent communication and client-facing project experience.

• Knowledge of cloud platforms (Azure/AWS) is a plus.

• Familiarity with networking, security, and troubleshooting tools

• Ability to quickly adapt to new technologies.

• Proven experience in high-interaction client or project environments.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Harry Tsang at resume@pinpointasia.com and put Assistant Manager, Incident Management - Leading Insurance Company in the subject header.

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