Incident Management Director - Enterprise Mission Critical Tech

The Major Incident Management Director is responsible for leading the response to major incidents that impact the company’s operations. This role is critical in ensuring effective communication with senior stakeholders and coordinating the technical recovery process to minimize business disruption. The ideal candidate will have a strong background in incident management, excellent communication skills, and the ability to work under pressure.

Key Responsibilities:

• Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.

• Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.

• Develop and maintain incident management plans, including escalation procedures and communication protocols.

• Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.

• Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.

• Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.

• Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.

• Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.

• Develop and deliver training programs to enhance incident management capabilities across the organization.

• Monitor industry trends and best practices to ensure the company’s incident management approach remains current and effective.

Qualifications:

• Bachelor’s degree in Information Technology or a related field.

• Extensive experience in incident management, preferably in a leadership role.

• Strong technical background with the ability to understand and oversee complex technical recovery processes.

• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.

• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills, with a focus on continuous improvement.

• Experience in developing and implementing incident management plans and procedures.

• Familiarity with industry-standard incident management frameworks and tools.

• Leadership experience with a track record of building and leading high-performing teams.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Incident Management Director - Enterprise Mission Critical Tech in the subject header.

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