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Front Office Application Support (Rates) - ION Trading Experience Required


24 May 2023


Seeking a skilled Front Office Application Support professional with expertise in Rates trading. This role involves providing operational and technical support for front-office applications, specifically focusing on ION Trading platforms. Proficiency in Excel macro and VBA is essential.


  • Support front office applications used in Rates trading, ensuring prompt issue resolution.

  • Collaborate with stakeholders to investigate and resolve application-related problems.

  • Monitor system performance, identify potential issues, and implement preventive measures.

  • Conduct root cause analysis and implement solutions for incidents.

  • Assist with user acceptance testing and application upgrades.

  • Provide input to development teams on enhancements and bug fixes.

  • Maintain documentation and deliver user training.

  • Stay updated on industry trends and best practices.


  • Bachelor's degree in Computer Science or related field.

  • Strong experience in front-office application support for Rates trading.

  • Proficiency in ION Trading platforms (e.g., ION MarketView, ION Trading, ION Pricing).

  • Knowledge of front-office trading systems, OMS, and market data platforms.

  • Familiarity with FIX protocol and electronic trading systems.

  • Excellent problem-solving and communication skills.

  • Ability to work in a fast-paced, high-pressure environment.

Preferred Qualifications:

  • Proficiency in Excel macro and VBA.

  • Experience with scripting languages (Python, PowerShell).

  • Knowledge of SQL and databases.

  • Familiarity with Linux/Unix operating systems.

  • Understanding of agile methodologies and ITIL best practices.

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