A global technology consultancy is seeking an experienced Application Production Support for one of their key banking clients. The ideal candidate will have a strong background in financial application support and technical expertise in PL/SQL, Unix/Linux shell scripting, and Autosys. In this role, you will be responsible for managing incidents, providing level 2 support, and collaborating with business and technology teams to ensure efficient and seamless operations.
Key Responsibilities:
Identify, troubleshoot, and resolve production issues related to finance applications, minimizing downtime and impact on business operations.
Continuously monitor application performance, implementing necessary updates and patches to maintain optimal functionality.
Work closely with development, QA, and infrastructure teams to address and resolve issues, ensuring high-quality application performance.
Act as a primary point of contact for internal and external clients, addressing queries and providing technical assistance related to FIX Protocol applications.
Maintain comprehensive documentation of support processes, incident resolutions, and application configurations.
Identify areas for process improvement and implement best practices to enhance application reliability and efficiency.
Key Requirements:
Proficiency in PL/SQL and Unix/Linux, including shell scripting.
Working knowledge of Autosys and a general understanding of Windows.
Excellent written and verbal communication skills in English and Cantonese.
At least 5 years of experience in a production support, development, or business analyst role, preferably within the financial industry.
Bachelor’s degree in Computer Science or a related IT field preferred.
Familiarity with financial markets across multiple asset classes and experience with the FIX Protocol is a plus.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Cherise Wong at resume@pinpointasia.com and put Finance Application Production Support – Leading Financial Institution in the subject header.
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