End User Technology Manager - Investment Banking

We are seeking a dynamic Senior Workspace Technology Engineer to lead, design, engineer, and support a diverse range of workspace technologies and office automation systems for our investment banking client. This position covers both on-premises and cloud-based products and services, ensuring adherence to the firm's design principles, IT security, compliance, and regulatory standards. In-house perm position.

Key Responsibilities:

• Lead and support engineering efforts across workspace technologies, including Microsoft 365, Azure AD, Exchange, Teams, and more.

• Manage workspace technology projects, ensuring adherence to governance frameworks and proactive monitoring to address issues.

• Innovate and implement solutions to meet business needs and enhance existing technologies and workflows.

• Maintain system health and stability, establishing OLAs with Technology Operations for support.

• Develop and track KPIs for system performance, ensuring compliance with IT security baselines and regulatory requirements.

• Provide Level-3 escalation support, coordinate impact assessments, and document design and implementation for operational use.

Qualifications:

• Bachelor’s degree or higher in Computer Engineering, Information Technology, or related discipline.

• Minimum of 8 years of hands-on experience in end-user technology.

• Extensive experience with the mentioned workspace products and application stacks.

• Proven track record in the implementation and administration of end-user computing systems.

• Strong practical experience in adopting beneficial technologies for the firm.

• Proactive and responsive attitude toward business requests.

• Agile and pragmatic mindset for driving changes.

• Excellent analytical, problem-solving, and incident-management skills.

• Proficient in digital tools for project and task management.

• Excellent communication and presentation skills in English and Chinese (including Putonghua).

• Microsoft MCSE or MCP certification is an advantage.

• Experience in investment banking or regulated industries is a plus.

Desired Attributes:

• Team player with a positive attitude and strong motivation.

• Strong interpersonal skills.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put End User Technology Manager - Investment Banking in the subject header.

Data provided is for recruitment purposes only.