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Digital Workplace IT Business Analyst - Large Enterprise


4 January 2023

Hong Kong

Our client is a leading enterprise with a huge infrastructure and end-user base, they are looking for a strong business analyst to manage their Digital Workplace Delivery and Implementation. The selected candidate will be working with businesses in transforming their digital workplace technology. Perm Position.


  • Manage business analysis of Digital Workplace Technology, especially with Microsoft Technology including OneDrive, Exchange Online, ServiceNow, and PowerApps.

  • Liaise with the business units in translating the requirements to the technical teams.

  • Gather requirements and bring the employee experience and process optimization through the new Workplace technology delivery.

  • Collect users pain points, analyze the current processes and understand the limitations and issues.

  • Liaise and communicate with various stakeholders including Business, Finance, IT, Operations, etc.

  • Work with senior management on communications, project updates, and escalation.


  • At least 10 years of experience in hands-on IT Business Analysis with a large transformation programme.

  • Extensive project management skills in planning, budgeting, tracking, status reporting, stakeholder management, etc.

  • Understanding of various technology platforms across ERP, Cloud Based Solutions, ServiceNow, PowerApps, etc.

  • Experience in business process optimization and automation across HR, Finance, Procurement, or IT.

  • Experience in deployment of M365 in a large organization setup.

  • Sounds knowledge of technology including MS Windows migration, MS Office upgrade, Exchange Server, VDI, desktop, and laptop technical refresh.

  • Sounds digital workplace project experience is required.

  • PMP, Prince2, and/or Agile Cert are preferred.

  • Articulate and able to communicate with senior executives. English and Chinese (Cantonese) written and spoken communications.

  • Bachelor in IT and/or Business Management from a reputable University.

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