Our client, one of the leading banks here in Hong Kong, is looking for a Desktop Support Engineer to join their team and help support their users in a fast-paced environment.
Responsibilities:
Provide L1-L2 helpdesk & end-user technical support across the front and back office functions in HK
Conduct troubleshooting on hardware and software.
Respond to telephone/email / walk-in enquiries for technical support.
Provide troubleshooting and resolution.
Hands-on support role across PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.
Routine hardware and software maintenance for the end-user space.
Requirements:
2-3 years experience in a Technical Support (End User Support) role, preferably within the banking and finance industry.
Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows 10, Microsoft Office, and O365).
Experience administering Active Directory, Exchange, and Windows Server.
Basic network troubleshooting knowledge.
Excellent written and spoken communication skills in English and Cantonese.
Proactive, energetic, and positive attitude
Good problem-solving and analytical skills
Excellent customer service-oriented mindset
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Wiki Wong at resume@pinpointasia.com and put Desktop Support Engineer – Leading International Bank in the subject header.
Data provided is for recruitment purposes only.