Our client, a leading Financial firm in Hong Kong is looking for a Deskside Support/Service Desk Lead to join their team.
Responsibilities:
Lead a Service Desk Team
Troubleshoot and resolve VIP users' technical issues.
Troubleshoot and resolve technology-related issues such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
Perform regular technology tasks such as generating reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, and permission review of various end-user systems.
Prepare documentation such as user manuals, help guides, and FAQs.
Requirements:
Bachelor's degree in Computer Science or related field.
Proven experience as an IT Support Lead
VIP Support Experience
Solid understanding of IT infrastructure and networking principles.
Strong problem-solving and communication skills.
Ability to work collaboratively with cross-functional teams.
Positive attitude and willingness to learn.