top of page

Deskside Support/Service Desk Lead - Leading Financial Institution

Infrastructure & Cloud

24 May 2023

Hong Kong

Our client, a leading Financial firm in Hong Kong is looking for a Deskside Support/Service Desk Lead to join their team.


  • Lead a Service Desk Team

  • Troubleshoot and resolve VIP users' technical issues.

  • Troubleshoot and resolve technology-related issues such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.

  • Perform regular technology tasks such as generating reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, and permission review of various end-user systems.

  • Prepare documentation such as user manuals, help guides, and FAQs.


  • Bachelor's degree in Computer Science or related field.

  • Proven experience as an IT Support Lead

  • VIP Support Experience

  • Solid understanding of IT infrastructure and networking principles.

  • Strong problem-solving and communication skills.

  • Ability to work collaboratively with cross-functional teams.

  • Positive attitude and willingness to learn.

bottom of page