Our client, a leader in global consulting and digital transformation, is seeking a proactive Business Analyst to bridge customer-facing operations and technical solution delivery. The role involves replacing core legacy systems with a modern SaaS platform to enhance the customer revenue cycle, focusing on billing, invoicing, and communication.
Key Responsibilities:
Design and document optimized future-state processes using tools like Visio or BPM platforms.
Lead the modeling of current-state customer billing processes, focusing on collections and communication workflows.
Identify pain points and efficiency gaps in the customer revenue cycle.
Translate business objectives into clear functional requirements and user stories for an enhanced billing experience.
Ensure traceability of all requirements throughout the project lifecycle.
Collaborate with Solution Architects and System Integrators to validate technical feasibility and align requirements with the new SaaS solution.
Serve as the liaison between business units and technical teams to ensure clear communication and understanding.
Facilitate workshops to gather input, define user roles, and secure sign-off on deliverables.
Define test scenarios and criteria for System Integration Testing (SIT) and User Acceptance Testing (UAT), supporting defect triage for a quality product launch.
Requirements:
5-8 years of experience as a Business Analyst or Process Consultant on large-scale enterprise system replacements or digital transformation programs (e.g., ERP, CRM, or billing platform implementations).
Direct experience with core financial/operational systems like SAP, Oracle, or major cloud-based billing/ERP solutions is highly advantageous.
A strong understanding of the customer service lifecycle, particularly in areas related to invoicing, debt management, and customer correspondence.
Exceptional command of business analysis tools (e.g., Jira/Confluence for backlog management, MS Visio for process mapping).
Demonstrated ability to manage multiple stakeholders, negotiate priorities, and bridge communication gaps between technical and non-technical audiences.
A solid background in Agile delivery methodologies and experience working within iterative build cycles.
Excellent ability to conduct impact analyses and support organizational readiness activities.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Enfany Cheung at resume@pinpointasia.com and put Business Analyst (Customer Billing Solutions) –Global IT Consulting Company in the subject header.
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